Jan Hudak

> Learn more about Jan Hudak

After expanding his international experience (in USA, Sweden and Slovakia) from studies and short traineeships & internships in insurance at Allianz and public sphere at Ministry of Economy, Jan joined Interconnection Consulting as the Market Analyst responsible for various industries. Among them are boats, parquets & flooring, finance, healthcare & pharma, FM and some of the special technical & construction industries. During his work at Interconnection, he was invited to present some of the findings and data at the conferences or EXPOS. In addition, he creates data solutions for B2B & B2C segment. Also, in Interconnection he is in charge of internship programme in Bratislava as mentor as well as providing assistance to other colleagues and recently he became a consultant for untypical projects and business development.

Contact me without obligation, I support you gladly!

Tel:+43 1 375 00 15 12



Case Study - Customer Satisfaction in Temporary Staffing industry

IC News

Government investments help Facility Management

In 2018, Facility Management achieved a market volume of €89.0 Billion, which is a 3.2% increase compared to the previous year. A CAGR of 3.2 expected by 2021, as shown in a new study by Interconnection Consulting.

The development in Facility Management (real estate services) reflects the economic situation of a region. In the Nordic countries, subsidies and investments in the energy sector and sustainability benefit growth, resulting in a growth of 4.1% across all countries (Denmark, Norway, Sweden, Finland) in 2018. Italy, on the other hand, still faces stagnation and instability in the financial sector, which in turn affects spending on external facility services. Last year the industry grew by 1.6%. However, the development of new projects and regained confidence will enable higher growth prospects (+ 3.1% per year) until 2021. The Benelux countries have a stable market with the same growth. For the past three years, the market rose by an average of 2.9% annually.

Infrastructure Services Moving Ahead

The facility management services can be divided into three categories – technical services, infrastructural services (catering, security, reception, gardening …) and the commercial sector. Infrastructure services make up the largest share at 53.6%. Growth in this sector was 3.5%. In Italy especially, cleaning and security as sectors enjoyed strong growth rates of 4.2% and 4.7%, respectively. Overall, technical services account for 34.2% of the market. In the Nordic countries, the technical sector has a disproportionate share of 38.2%, due to the high importance of and dependence on fossil fuels in countries like Norway.  Commercial services hold a share of 12.2%. The best growth prospects are in the technical sector, which is expected to increase by an average of 4.1% for the next few years. The commercial sector however is faced with the bleak prospect of a 0.7% annual decline over the next few years.

The State Drives Business

Office space/department stores are the largest customer segment with a share of 18.4%, followed by government & education at 16.5% and industry at 16.2%. The state sector (government institutions, education, health care) is particularly strong in Italy and the Nordic countries and accounts for a total of €29 Billion in the countries we surveyed. The top ten companies retain a market share of 14.1%, which shows that there are many local suppliers in the game and that consolidation is imminent.

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Austria's Recruiters Cope Well With the Rising Demand

All That Glitters Is Not Gold

In 2017, recruiters found 10,248 permanent jobs for external clients within Austria. Total revenue in the personnel service sector in Austria reached EUR 131.9 million, making it the third year of growth in a row. Last year’s revenue growth was 5.9%. According to a study by Interconnection Consulting, the growth trend is expected to continue to 2021, with an annual plus rate of 5.3%.


Uneven Developments

Growth rates varied greatly according to occupation, but were positive overall. Although IT specialists are in demand, the number of actual job placements was lower than in the previous year. By contrast, engineers and technicians, likewise in high demand, showed much stronger growth. Commissions in this occupational sector grew 8.5%. Performance in the area of customer care was weaker, with a growth in turnover of only 0.8% over 2016. The most important client segment by far is finance/professional services, with a revenue share of 22.7%. However, vitality in this segment has cooled off somewhat, with banks especially slowing down their hiring. The occupational group engineering demonstrated very solid growth, reaching a growth in volume of 7.7%.


Top Positions Driving Growth

Turnover of job placements for managerial positions with a minimum annual salary of EUR 125,000 grew 7.9% this year, making it the fourth year in a row that the top salary bracket showed the greatest expansion. “The difference to less well-paid jobs has become minimal, however. Headhunting in individual sectors has definitely become a lot tougher,” explains Tobias Stickelberger, author of the study. 28.7% of the job placements fell in the segment between EUR 30,000 and 40,000, marking the first time this segment has grown in many years. In terms of volume, the salary bracket of EUR 75,000 to 100,000 led the field.


Hard-Earned Pay

Even though revenue in the industry rose sharply last year, recruiters’ expectations were not completely met. “Nearly all recruiters are reporting a difficult market on the supply side,” states Stickelberger. “They’re hesitating to accept new commissions because they feel the market for specialists has dried up.” Nonetheless, a few agencies with an especially strong network have managed jumps in revenue well above overall market growth. However, such has not been the case with the larger agencies overall. The market share of the top ten companies fell slightly to 37.8%.

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External Facility Services Dominate British Market

The British market for facility management is expected to grow 3.1% this year, with market volume reaching EUR 130.8 billion by year’s end. The trend towards outsourcing has largely been responsible for fueling the growth. According to a new study by Interconnection Consulting, external facility management is currently growing by 4.0% in Great Britain, while internal services are declining.


Infrastructure Services On Top

External facility management had a total market share of 78.5% in 2017, a number that is expected to increase. By 2021, Interconnection is anticipating a share of 80.7% for outsourced services in the facility management sector. Infrastructure services represents the largest product group, with a share of 52.2%, followed by technical services and commercial services with 12.3%. Within infrastructure services, cleaning is by far the largest segment, with a share of 35%, followed by security services (27.8%) and catering (18.6%).


Low Market Concentration

Compared to other branches, the market concentration is still relatively low. The top ten companies have a share of 14.5%. The most important providers of facility management services in the British market are Mitie, Interserve, Sodexo, Engie, Servest, Compass Group, Serco, and G4S.

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Professional Facility Management on the Rise in the CEE Countries

The market for facility management in Central and Eastern Europe (Poland, the Czech Republic, Slovakia, Hungary) is currently benefiting from solid economic trends. In fact, the overall market for external facility management is set to increase 6.6% in 2018 over the previous year. According to a study by Interconnection Consulting, annual growth in this sector to 2021 is expected to be 6.8%.


In 2017, external services in facility management in the four countries studied garnered one-third of the market. This share is expected to continue to rise sharply in the upcoming years. Compared to the annual growth rate of 6.8% in external facility management, internal facility management will grow at only a rate of 1.2%. “It’s the recent investments by the automotive industry, such as BMW in Hungary and Jaguar in Slovakia, and also the commitment by international companies in other sectors that have been promoting the development of professional facility management,” explains Jan Hudak, author of the study.


Technical Services on the Fast Track

Infrastructure services represents the largest product group, garnering the lion’s share of the market (49.6%). Within infrastructure services, cleaning is the largest service, with a share of 35.5%, following by security (32.7%). The security sector is currently undergoing a tremendous technological shift on account of new monitoring methods that use technology instead of personnel. The second-largest product group is technical services, with a share of 37.6%, followed by commercial services with 12.9%. These two sectors will also be experiencing strong growth in the future since professional management will be required to accommodate the boom in construction.


Trade the #1 Customer Group

The leading customer group is trade, with a share of 29.5%, followed by industry (28.1%). Trade is actually expected to further increase its share in the upcoming years, whereas industry will be facing a slight decline. Strong growth is also forecast for sports & entertainment and hotels. “The government is also becoming a more vital customer as it attempts to professionalize and economize its services through outsourcing,” Hudak explains.


Fragmented Market

The market for facility management in the four countries analyzed is extremely fragmented. Over 40,000 companies are in the facility management business, which explains the very low level of market concentration. The top ten companies have a mere 7.8% share of the market. The leading companies are ISS, Impel, Atalian, Securitas, G4s, Sodexo, Compass Group, Mitie, Elior, Servest, Bilfinger, and Strabag.

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Die gute Entwicklung in der österreichischen Facility Services Landschaft verfestigt sich weiterhin aufgrund der guten Wirtschaftsentwicklung. 2017 konnten landesweit 4,1% Umsatzwachstum in den Servicetypen Gebäudereinigung, Sicherheit, technische Services und Catering erzielt werden. Vor allem das Bundesland Tirol stieg zum Wachstumskaiser empor, wie die neue Regionalstudie, Win!Local-Facility Services in Österreich von Interconnection Consulting zeigt.

Die Regionalstudie Win!Local will den Entscheidern im Facility-Service fundierte Antworten auf die Fragen geben: Wo setze ich meine Ressourcen am besten ein? Auf welche Regionen soll ich meinen Fokus legen? Welche Kundensegmente bieten das größte Potential? Dafür hat Interconnection Consulting nun alle neun Bundesländer bis hinunter zur Bezirksebene genau unter die Lupe genommen.

Wien ist Kernmarkt für Facility Services

Tirol hat mit einem Plus von 5,0% am gesamten Facility-Markt die Nase vorn, was das Wachstum betrifft. Dahinter folgen Wien, Vorarlberg und Niederösterreich mit jeweils einem Wachstum von 4,7%. Insgesamt hat die Bundeshauptstadt mit einem Anteil von rund einem Drittel am Gesamtmarkt eine dominante Rolle am österreichischen Facility-Service-Markt inne. Mit etwa 1,4 Mrd. Euro Umsatz ist Wien als Markt für Facility Services, die klare Nummer Eins vor Oberösterreich mit 935 Mio. Euro. „In puncto Sicherheit, Infrastruktur und Leistbarkeit überzeugt die Bundeshauptstadt, so dass viele internationale Investoren dem Wiener Immobilienmarkt vertrauen“, erklärt Viorica-Maria Jeler, Autorin der Studie. Den größten Anstieg in Wien erwartet Interconnection im Sicherheitssegment mit 5,7%, gefolgt vom Reinigungssegment mit 5,1%.

Bundeshauptstädte profitieren von Neubautätigkeit

Zusätzlich erfreuen sich insbesondere die Bundeslandeshauptstädte vom neuen Schwung in der Neubautätigkeit von Nichtwohngebäuden. Das wirkt sich auch auf die verschiedenen Segmente des Facility Services aus. Im Reinigungssegment legte Innsbruck im vergangenen Jahr um 6,6% zu, Sankt Pölten gar um 7,9%. Im Bereich der Sicherheit ist Sankt Pölten mit einem Plus von 30,7% sogar an zweiter Stelle aller Bezirke österreichweit, nur geschlagen von Tamsweg (+43,7%). Auch Graz ist in diesem Bereich mit einem Plus von 12,4% im Spitzenfeld zu finden. Die Landeshauptstädte Innsbruck, Graz und Sankt Pölten sind es auch, die im Bereich Technische Services ganz vorne liegen. Im Catering sind es Innsbruck (+6,6%) und die Stadt Salzburg (+5,3%), die ganz vorne mitmischen, wenn es ums Wachstum geht.

Kundensegmente wachsen stabil

Im Kundenbereich zeigt sich, dass der Bereich Krankenhäuser ein stabiles Wachstum in allen Bundesländern aufweist. Wien weist in diesem Kundensegment mit einem Plus von 4,5% den größten Anstieg auf. Bei den Bürogebäuden liegt die Steiermark mit einem Wachstum von 5,2% im vergangenen Jahr in Front vor Tirol mit 4,7%. Beide Bundesländer profitieren von der starken Neubautätigkeit in den Landeshauptstädten Graz und Innsbruck. Bei den Industrie- und Lagergebäuden gehört Tulln aber auch Klagenfurt zu den schlechtesten Performern, wie die Studie zeigt.

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Leading Companies trust in Interconnection Consulting


At the IC Impulsworkhop "Sales Optimization" we appreciate not only the practical relevance, but also the eloquent language and the perfect rhetoric. The most important benefit for our company was the sales pipeline. Adrian Capellarie (Head of Sales Admonter Holzindustrie)

Deutscher Holzfertigbau Verband

Interconnection provides us with the prefabricated house study a plausible and veritable data basis for the analysis of the actual situation in the prefabricated house market and beyond for the assessment of the future market development. We are happy to use this interpreted data for our lobbying and everyday work.

Thomas Schäfer (Managing Director, Deutscher Holzfertigbau-Verband)


The prefabricated housing study by Interconnection Consulting shows a real picture of the actual market situation and forms a valuable basis for our strategic decisions.

Gerhard Schuller (CFO ELK)


EPSON is satisfied with the Interconnection's way of communication with the market and with clients. EPSON is also appriciate the Interconnection's continuous work trying to aim the report to be at the higher level. As a result, EPSON rely on Interconnection data, for the market of POS Printers and Systems.

T.Murakami (Brand Management, Seiko Epson Corporation)


I appreciate on the forum "Impulsworkshop Vertriebsoptimierung" the practical relevance of Peter Berger linked with his practical examples. I also liked the sovereign presentation style. The most important benefit was for me, on the one hand refresh of methods and also the sales management tools that were shown. Ing. Dietmar Hammer (Head of Product Management Gaulhofer)


The most important benefit of the Impulsworkshop "sales optimization" was in my view the procedure of the definition of strengths and the entire sales process. Mr. Berger is very competent and professional. Fabian Freund (Sales Manager, Kontron Austria)

Österreichs Personaldienstleister

The sales management tool ZAIS has become indispensable for many Austrian temporary staffing providers for fast and correct sales management decisions. A tailor-made online cockpit provides comprehensive monthly figures and data on temporary work and the labor market in Austria, while at the same time impressing with its overview and intuitive user guidance. Interconnection Consulting has consider individually to all user needs during development process and also convinces with fast response times during operation.

Dr. Gertraud Höltl (Generalsekretärin Österreichs Personal Dienstleister)

Saint Gobain

Long experience and deep understanding of the construciton industry markets make up the quality of the IC studies. Interconnection Consulting is a constant companion concerning the assessment of markets and helpful for decision-making.

Bernd Blümmers (Directeur General, Saint-Gobain Solar Systems, Central Europe, Aachen)


Interconnection Consulting reports deliver a worthfull external perspective and are so a good contrast with regards to our internal market point of views.

Pedro Posada (CEO Salamander Industrial Products Spain)

Scandinavian Business Seating

The IC Report gives a very good overview of the Western European office furniture market, in a well-structured way. The data is helpful to better understand the market developments and drivers.

Beatrice Sotelo (Director Business Development , Scandinavian Business Seating)

Schneider Electric

Under a short time constraint, Interconnection was able to deliver an outstanding study that exceeded my expectation in terms of quality and market breadth. I highly recommend Interconnection to anyone in need of market research.

Jeff Canterberry (Director of Strategy and M&A, Schneider Electric)


When developing new market strategies, Interconnection is a trusted source we always come back to. Christian Frey (Marketing Manager CS DACH)

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