How we make our customers successful

Consultants by passion and excellence! Interconnection Consulting provides worldwide since 1998 to our customers competitive advantages through valuable industry and market knowledge as well as through tailor-made concepts and tools in order to optimize sales processes, lead generation, pricing and customer satisfaction.

Unfortunately there are no matching results for your query available. Maybe we can find answers to your questions together.

Please contact us via telephone, describe your needs or request a callback. Choose your preferred contact option, we are happy to assist you.

IC News - Don't miss any Industry Trends

Only 44% of Window Dealers Provide an Offer Upon Request

The results of Interconnection Consulting’s annual Online Mystery Shopping Study shed light on the service performance of window dealers in Austria. While the response time of dealers to online customer inquiries is improving and an increased focus on closing deals is evident, customer consultation and quoting remain critical areas with room for improvement.

Increasing Response Rate of Window Dealers to Customer Inquiries

In the study, a total of 132 window dealers were contacted via email to make a specific inquiry about a renovation project. Additionally, three questions were asked to assess service quality. The results show a pleasing increase in dealers’ responsiveness: While only 58.7% of dealers responded to the initial email inquiry last year, this year the response rate rose to 75.8%. After a follow-up email and a call, the response rate increased to 93.2%, although slightly below last year’s rate of 96.7%.

Decrease in Offers, But Increased Focus on Closing Deals

However, the study also revealed some concerning trends. While responsiveness increased, the number of dealers who provided an offer after the email inquiry dramatically decreased – from 60.0% last year to only 44.7% this year. Yet there is hope: the focus on closing deals, i.e., dealers following up after providing an offer, significantly improved from 13.6% compared to 5.4% last year. Nevertheless, this figure is catastrophically low and should be above 80%.

Efficient Service – Window Dealers Score with Quick Response and Fast Quoting

The average response time to customer inquiries improved to 2.3 working days compared to 2.8 working days last year, with a notable 59.1% of dealers adhering to the golden rule and responding within 24 hours. The average time to provide a quote also shortened to 5.6 days, compared to 6.7 days last year.

Regarding communication preferences, the study showed that 49.2% of dealers prefer communication via email. Only 23.7% suggested a personal meeting, while only 13.6% proposed a phone call to advise potential customers.

Quality of Customer Consultation Remains a Challenge

Despite the improved response times, the study indicates a decline in the quality of customer consultation. Only a third (35.5%) of dealers answered all three questions about installation, delivery time, and sun protection, compared to 59.1% last year. Mag. Panorea Kaskani, author of the study, emphasizes the importance of these results: “It is encouraging to see window dealers responding more quickly to online inquiries. However, there is an urgent need to improve the quality of consultation and enhance sales closure.”

> read more

Thermal Insulation Market Remains the Island of Stability

The construction sector was hit hard by a downturn in 2023, but the thermal insulation market was not severely impacted by the steep decline (-2.6%) thanks to widespread European and governmental measures. Following a period of stagnation in 2024, the market is expected to rebound by the year 2025, according to a study by Interconnection Consulting.

 

Germany Is the Biggest Market

The EU aims to be climate-neutral by 2050, which supports by numerous subsidies with cooperation with national governments measures. This has created a protective cushion, that prevented the insulation market from collapsing significantly in 2023 and will help it rebound earlier. In 2023, the market fell more in value (-4.3%) than in quantity (-2.6%), as the prices partially stabilised after two years of heightened demand, inflation, higher prices of energy and inputs, which pulled the prices dramatically high.

Projections indicate that by 2027, the volume of insulation market is expected to reach 226.9 million cubic meters across the surveyed European countries, with a compound annual growth rate of 2.2% compared to 2023. Nonetheless, the analysis forecasts a rebound, with the market value projected to reach 21,296.8 million euros by 2027.

The largest thermal insulation market is Germany with a share of 18%, followed by Poland with a share of 14.6% in terms of quantity. Together with Great Britain and France from TOP4 countries, they hold almost 54% of European insulation market.

 

Mineral Wool as the Preferred Insulation Solution

Mineral wool retained its dominance in terms of sold quantity, commanding a market share of 39.9% in 2023, followed closely by polystyrene at 36.6%, and PUR/PIR at 13.8%. Notably, there’s a discernible shift away from polystyrene towards other product categories in several countries, attributed partly to concerns over its limited fire resistance despite its cost-effectiveness.

Bio-insulation products are witnessing a surge in demand across most European nations, buoyed by government support and growing ecological awareness among consumers. Although currently holding a smaller market share, bio-insulation products exhibit the highest growth potential.

 

The Renovation Segment Strengthens Its Market Position

Roughly half of the sales are allocated to walls, with roofs accounting for approximately one-third, and floors making up 12.9%. The primary purchasing segment is residential construction, constituting over 66% of the market. New construction is just ahead of the renovation segment with about 58.5% respectively 41.5%, where renovation is expected for growth in next years.

The most important companies in the European market are (alphabetically): Austrotherm, Baumit, DOW, Ecotherm, ISOVER, Kingspan, Knauf, Owens Corning, Paroc, Recticel, Rockwool, Ruukki, Saint-Gobain Weber, Sto, Sundolitt, Swisspor, Synthos, URSA.

The study examined: Germany, Austria, Switzerland, Spain, Italy, France, UK, Netherlands, Belgium, Sweden, Czech Republic, Slovakia, Poland, Romania, Türkiye

> read more

Keep in touch with our events

We deliver in our forums and seminars most up-to-date market data, industry related sales and marketing concepts as well praxis relevant tools. Benefit through information exchange with other important companies.

> See all current IC events

Leading Companies trust in Interconnection Consulting

Admonter

At the IC Impulsworkhop "Sales Optimization" we appreciate not only the practical relevance, but also the eloquent language and the perfect rhetoric. The most important benefit for our company was the sales pipeline. Adrian Capellarie (Head of Sales Admonter Holzindustrie)

Deutscher Holzfertigbau Verband

Interconnection provides us with the prefabricated house study a plausible and veritable data basis for the analysis of the actual situation in the prefabricated house market and beyond for the assessment of the future market development. We are happy to use this interpreted data for our lobbying and everyday work.

Thomas Schäfer (Managing Director, Deutscher Holzfertigbau-Verband)

ELK

The prefabricated housing study by Interconnection Consulting shows a real picture of the actual market situation and forms a valuable basis for our strategic decisions.

Gerhard Schuller (CFO ELK)

Epson

EPSON is satisfied with the Interconnection's way of communication with the market and with clients. EPSON is also appriciate the Interconnection's continuous work trying to aim the report to be at the higher level. As a result, EPSON rely on Interconnection data, for the market of POS Printers and Systems.

T.Murakami (Brand Management, Seiko Epson Corporation)

Gaulhofer

I appreciate on the forum "Impulsworkshop Vertriebsoptimierung" the practical relevance of Peter Berger linked with his practical examples. I also liked the sovereign presentation style. The most important benefit was for me, on the one hand refresh of methods and also the sales management tools that were shown. Ing. Dietmar Hammer (Head of Product Management Gaulhofer)

Kontron

The most important benefit of the Impulsworkshop "sales optimization" was in my view the procedure of the definition of strengths and the entire sales process. Mr. Berger is very competent and professional. Fabian Freund (Sales Manager, Kontron Austria)

Österreichs Personaldienstleister

The sales management tool "Jobs Intelligence Austria" has become indispensable for many Austrian temporary staffing providers for fast and correct strategic management decisions as well as a daily support tool for hot leads for the sales team. Interconnection Consulting has consider individually to all user needs during development process and also convinces with fast response times during operation.

Dr. Gertraud Höltl (Generalsekretärin Österreichs Personal Dienstleister)

Saint Gobain

Long experience and deep understanding of the construciton industry markets make up the quality of the IC studies. Interconnection Consulting is a constant companion concerning the assessment of markets and helpful for decision-making.

Bernd Blümmers (Directeur General, Saint-Gobain Solar Systems, Central Europe, Aachen)

Salamander

Interconnection Consulting reports deliver a worthfull external perspective and are so a good contrast with regards to our internal market point of views.

Pedro Posada (CEO Salamander Industrial Products Spain)

Scandinavian Business Seating

The IC Report gives a very good overview of the Western European office furniture market, in a well-structured way. The data is helpful to better understand the market developments and drivers.

Beatrice Sotelo (Director Business Development , Scandinavian Business Seating)

Schneider Electric

Under a short time constraint, Interconnection was able to deliver an outstanding study that exceeded my expectation in terms of quality and market breadth. I highly recommend Interconnection to anyone in need of market research.

Jeff Canterberry (Director of Strategy and M&A, Schneider Electric)

Sodexo

When developing new market strategies, Interconnection is a trusted source we always come back to. Christian Frey (Marketing Manager CS DACH)

Happy Clients

4458

Happy Clients

Markets Reports

14635

Market reports worldwide

Consulting Projects

2467

Consulting Projects

Foren and Seminars

1235

Forums and seminars

Do not hesitate to contact us

Please describe your needs or request a callback. We look forward to hearing from you and contact you immediately.

By submitting the request, you agree that your personal data in the database of the Interconnection Consulting Group will be stored until further notice and used for further processing and sending of information. The data will not be shared with third parties.

You can revoke your given declaration of consent with effect for the future here at any time here.